Managing Conflict - e-Learning CPD

£19.95 Ex VAT

This online Managing Conflict course is aimed at all staff. This e-learning conflict management course raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This course will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.

Learning Outcomes

What is conflict management

Recognising aggressive behaviour

Workplace violence and bullying

Escalation and triggers

Verbal and non-verbal communication

Stages of conflict management and personal safety

Minimising conflict and taking a positive approach

Responding to aggressive and threatening behaviour