Author Archives: andypaddock

Mental Health Awareness Online Course – £19.95

This online Mental Health Awareness course is aimed at staff working within a care environment. This course aims to build the capacity of health care workers in the field of mental health so that they are able to effectively respond to the mental health needs of their service users. Candidates will gain an understanding of how […]

Health and Safety Online Course – £19.95

Under the Health & Safety legislation employers are legally required to provide themselves and/or their employees adequate Health & Safety Training. Our Online Health & Safety Course will ensure that you and your employees will comply with Health and Safety legislation and raise the awareness needed to create a healthy, safe working environment. Health & […]

Food Safety Level 1 Online Course – £19.95

This online Food Safety course is designed to provide individuals that handle open food the essential knowledge and understanding of good Food Safety Practice. The aim of this training course is to provide candidates with a fundamental knowledge of food hygiene and to enable them to apply this knowledge to essential practical skills in order […]

Giving and Receiving Feedback Online Course – £19.95

This course is aimed at all members of staff, designed to provide delegates with the skills and confidence to both give and receive feedback effectively to and from others in the organisation.  Give feedback to others (manager, peers, and subordinates) in a proactive and effective way. Receive feedback from others, judge its validity and make […]

Customer Service Online Course – £19.95

This online Customer Service course will help learners define who their customers are and how to understand their needs, the course will also help learners to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.  Understanding […]

Complaints Handling Online Course – £19.95

This course will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors.  Demonstrate how to respond to comments and complaints in line with legislation and agreed ways of working; Describe who to ask for advice and support in handling comments and complaints; Explain the importance of […]

Bullying and Harassment Online Course – £19.95

Our e-learning Bullying and Harassment course will explain the Equality Act 2010, protected characteristics, and the legal issues surrounding harassment and bullying.  What is the difference between bullying and harassment? Examples of behaviours Why it is important? Understanding the law and Equality act Protected characteristics Who is liable? Who is responsible? Importance of perception Processes […]